National Certificate: Gaming Operation – Registration ID (63269) – NQF Level (3) – Credits (130)

This qualification will prepare learners for employment in a variety of entry-level positions within the Gaming environment and enable them to be nationally and internationally competitive.
A learner who has achieved this qualification will be able to:

• Demonstrate an understanding of the gaming environment and the context in which gaming activities take place.
• Meet customer service requirements in interacting with customers.
• Function effectively in the operational environment.
• Operate effectively by performing services in a selected area of specialisation, being one of:
  > Dealing.
  > Slots operating/hosting.
  > Cashiering.
  > Surveillance.Rationale:The Gaming industry in South Africa is a highly legislated and controlled working environment and gambling institutions are governed by a very well-defined legislative framework which makes it imperative that individuals who work in the environment have the skills to ensure compliance and accountability.

  The environment has a very strong customer orientation and is exposed to high levels of risk such as cheating, money laundering and fraud. These aspects impact directly at operational level and it is thus essential that employees operating within the industry have a solid grounding in the legislative framework impacting on the gaming industry, adequate technical competencies required for specific operational functions, a good understanding of customer service and are sensitised to the particular safety and security requirements of the operational environment.

  The qualification addresses skills and competencies in the following entry-level positions:

• Dealers/Croupiers for a range of games such as Poker, American Roulette, Blackjack, Punto Banco and Dice.
• Slots operators/hosts.
• Cashiers.
• Surveillance personnel.

• Communication at NQF Level 2 or equivalent.
• Mathematical Literacy at NQF Level 2 or equivalent.